The  pandemic has permanently changed eating and hospitality employment. At Quick Service Restaurants (QSRs) and other kitchens, teams are contending with a severe shortage of skilled chefs that is preventing them from delivering the consistency consumers expect. In parallel, providers of products intended for consumption at home or on the go are racing to adapt to demand for personalised meals. The pressures are distinct and affect different parts of the industry. Yet, they have a common solution: working with suppliers of sauces, dressings and other liquid solutions that have culinary expertise.

Adapting to the changing environment

A lack of skilled chefs creates multiple challenges for kitchens, including with regard to the consistency of the dishes they create. When a customer orders, for example, a dish with a peri peri sauce, they expect the sensory attributes of the dish to be the same regardless of the day of the week. Yet, such consistency is hard to achieve when there is a lack of skilled chefs, which means the level of experience of the people in the kitchen can vary from day to day, and when 6% of people are leaving their jobs every month.

Faced with the staffing pressures, restaurants are recognising the value of moving culinary and technical responsibilities from their kitchens to suppliers. By purchasing products such as sauces from suppliers with culinary expertise, restaurants can guarantee consistency—a ready-made sauce will be the same for every order whoever is working—and staff their kitchens with assemblers rather than hard-to-hire chefs.

The changes within the restaurant industry are occurring alongside a shift in what consumers want from their food. Notably, there is a move toward personalisation of each meal to ensure everyone eats what they desire, at the restaurant and in the home. In the past, a family or four may have shared a bottle of salad dressing. Today, people increasingly expect to be able to choose their preferred sauce. One family member may prefer a spicy Mexican sauce, another may feel like dressing a tuna salad with mayonnaise. Both family members should be able to enjoy their preferred sauce. Convenient portion packs of sauces and dressings are meeting the demand.

Companies across the retail and restaurant businesses are contending with the changes alongside other shifts in consumer demands, including the clean label trend. Some QSRs are responding to the trend by working to eliminate E numbers from their products, driving development of sauces that are free from preservatives and other additives.

Sustainability is another key trend. The shift toward personalised sauces in smaller packages has positive and negative implications from a sustainability perspective. While portion-sized packaging reduces food waste compared to larger, multi-serve vessels, it also increases packaging waste. Growing recognition of the environmental downsides of portion packs is driving interest in sustainable alternatives to traditional plastic, although the nature of sauces and dressings, which are often acidic, creates challenges.

Working with a full-service partner

The challenges and opportunities created by significant changes to the restaurant and retail markets is creating a need for full-service partners that can develop and deliver sauces and dressings that meet the expectations of consumers every time. We have built out our liquid capabilities to be such a partner.

With four dedicated liquid facilities in France, the Netherlands and the UK, plus liquid capabilities at dry and specialty factories, we are equipped to perform the hot and cold processing of liquids and provide custom-made sauces in a wide range of packaging, from portion pouches, pots, cups, jars and squeezes up to 1,000 L industrial containers.

The production infrastructure is supported by a network of R&D teams, including a specific R&D centre of excellence, that provide local support to customers across Europe and deliver ‘masterblends’ tailored to regional preferences. We apply our culinary heritage to optimise the sensory profiles of liquid products to ensure consumers enjoy the taste, mouthfeel and appearance while simultaneously considering the nutritional aspect.

Supported by sourcing and nutritional expertise, our R&D teams also continuously work to improve their recipes. The commitment to continuous improvement has enabled us to reduce the salt and fat content of its sauces and dressings, or otherwise improve their nutritional profiles, without affecting sensory characteristics.

As we work to stay at the forefront of the liquid sector, we are scanning for new trends and technologies that will shape what customers want and redefine what is possible. Areas of interest include packaging based on seaweed that becomes part of the meal, eliminating waste, and emerging techniques such as high-pressure pasteurisation. Through the work, we are striving to continue providing what customers need as the market for sauces, marinades and dressings evolves.

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